The 30,000 people employed in our manufacturing facilities are not employed by Xiaomi, but by our partners. But they are very much a part of the Xiaomi ecosystem.
We need to train them to reflect the ethos of our brand, to ensure the customer is treated with respect, to ensure we close the loop within the time set. When it comes to factory workforce, the big focus is on quality.
We have Xiaomi’s quality managers on the floor, ensuring that the right training inputs are given, monitoring what’s happening on the floor, ensuring that the right process interventions are done.
After sales employees, who are not corporate employees, also have clear, structured training programs, weekly quizzes, bi-monthly refresher, and once-in-three months a classroom training. We are increasingly digitalizing the learning management system so that we can always keep the communication on and keep giving them inputs on how to get better.
About 95% of the employees in your manufacturing facilities are women. Is this reflected in the corporate office as well?
One in every five employees at Xiaomi India is a woman. Fortunately, most of them are also in leadership positions. Heads of legal, of corporate public relations, of our Redmi business, of our Mi.com business, of human resource operations. There are many women in the leadership positions. But I do believe the number needs to go up.