Dr Saurabh Lall
Head of Operations at Max Healthcare; SME & Consultant; Startup Founder +++ LinkedIn: www.linkedin.com/in/saurabhlall
How was Operations different from what you studied in a B School?
Ops today is more games on as compared to B School jargon. the basic areas which are the success definitions revolve around Customer Experience & Service Recovery
What's the advice you would like to give to an aspiring operations-managers?
What does a typical day for someone managing operations look like?
Have you ever negotiated contracts with vendors?
What crucial insight have you gained from your work experience?
How do you ensure all work is being done efficiently and human error is minimised?
How do you manage your own timings along with accounting for other people or processes?
Is it always necessary to run a tight ship?
How was your experience with your first job?
What are the 3 things every successful operations-managers must-have?