Dr Saurabh Lall

Head of Operations at Max Healthcare; SME & Consultant; Startup Founder +++ LinkedIn: www.linkedin.com/in/saurabhlall


  • How was Operations different from what you studied in a B School?

    Ops today is more games on as compared to B School jargon. the basic areas which are the success definitions revolve around Customer Experience & Service Recovery

  • What's the advice you would like to give to an aspiring operations-managers?

  • What does a typical day for someone managing operations look like?

  • Have you ever negotiated contracts with vendors?

  • What crucial insight have you gained from your work experience?

  • How do you ensure all work is being done efficiently and human error is minimised?

  • How do you manage your own timings along with accounting for other people or processes?

  • Is it always necessary to run a tight ship?

  • How was your experience with your first job?

  • What are the 3 things every successful operations-managers must-have?