Bhavesh Manglani Curated
COO & Co-Founder at Delhivery
CURATED BY :
How are you creating the E-commerce market of the future?
What are your growth plans?
What are your growth plans?
What infrastructures are there to enable the E-commerce industry?
Why do you think of Delhivery as an E-commerce enabler rather than a logistics company?
What were the challenged you faced?
Tell us about the origin of Delhivery.
How do you think the Covid situation has affected students who would like to pursue higher education?
If you want to pursue further studies now is the best time. If you are considering further studies don’t do it just because you don’t have a job. If you don’t think you are a good fit in an academic environment, the last thing to do is to force yourself 2–5 more years of misery. However, if it’s a technical line there is no better time to study because I think it is a lot better for freshers to be able to cope up in a difficult course. If you already received admission at different colleges for higher education, I am sure they will come up with a solution from which admitted students will be benefitted. Now if you are looking for a non-technical career, especially if it is an MBA then you must have work experience first. So, when I went to IIM-Calcutta, there were times when the relevance of coursework was lost on me due to no exposure to an organizational setting. Work experience before MBA allows students to get the best out of the course. They can better understand the coursework and relate through real-life examples and challenges faced in the workplace. Professionals can analyse a situation more practically by drawing insights from their existing workplace experiences. Get diverse work experience e.g. sales, marketing, product, etc as that will be more valuable during an MBA. Before pursuing higher studies, you must do the cost-benefit analysis properly. Ponder upon questions like what would be the pay ceiling that you would hit after three or four years out in your current potential job that you pick up. Start looking for educational loans and scholarships. Just make sure you don’t take up too much debt. Lastly, I think integrity and ethics matters always and we happen to take this very lightly. One of my biggest regrets is not justice to my BTP at DA-IICT. Picking up ‘life skills’ will be one very important thing students will have to do going forward e.g. learn cooking, learn about financial discipline and investing, stress management and so on. Once you get out of college and if you are not staying with your parents, a lot of life doors will certainly give you a hard path. I know this because I have seen my friends who did not manage their finances well, eating outside is not healthy and it kind of messes up with your health bad and sometimes you end up having depression and mental health problems. This is very basic hygiene stuff which will keep you healthy and I believe you can focus more on work. Having a disciplined life is important for success.
For aspiring entrepreneurs, how do you identify opportunities and navigate getting into entrepreneurship during this Covid crisis?
This crisis presents a great environment to start thinking about a new business. It should be very attractive to aspiring entrepreneurs. Behaviours are going to change because of this. The opportunity lies in thinking about how this behaviour will change and ideating around what product will be valuable to this change in behaviour. It’s a great time to be thinking about that and coming up with THE idea. Personally, for me, I was excited about the start-up and the problem and when you choose a problem ask yourself, are people willing to pay for it.? It is imperative that when you are in college, you get some work experience through internships before you start a business, you must learn how do potential buyers and sellers think especially in the B2B space. Let me tell you, Digitalisation will be the next big thing if Covid-19 stays on for a little while. Try to identify and solve local problems as there is an opportunity to build localized web businesses due to restricted mobility (e.g. LBB).
Give us some tips to work from home.
Currently you will need more and more interpersonal skills than ever and understanding the workplace etiquette will be the most important thing. Today, companies demand cloud computing skills of platforms like AWS, Azure, GCP, which enable companies to operate seamlessly. The key to working from home is clear communication with your boss — and knowing exactly what’s expected of you. You might not get explicit direction from your reporting manager about your tasks, you may be expected to go above and beyond and take decisions smartly. And in case if you don’t understand the best thing is to ask your reporting manager. If he is not very responsive then ask other people or whoever as a mentor has been assigned to you. Just make sure that you are in touch with them as often as possible. You must have the desire to deliver. It is important to cultivate strict routines or working hours. Apart from having a high-speed internet connection, get a comfortable chair and reserve a quiet space to be able to do focused work. Take a shower and get dressed. Treat it like a real job.
What should job seekers do in a situation like this, with very few opportunities out there?
When we talk about job seeker what you can do is, really go out and improve your probabilities. I will perhaps start with a personal story here. Back in 2009, after a year of working in a telecom company, I quit my job to do a start-up. I tried three different business over 18 months and none of them turned out to be a successful business plan. I had no option but to try and looking for jobs. I was getting a lot of fundamental questions from a lot of recruiters. For three months I would sit and write CVs and send out five job applications, daily. With my DA-IICT btech degree and with my MBA degree from IIM-C, I did not hear from a single company for three months. Later after some time, I would start hearing from people as to why they are rejecting, what are the issues, why aren’t they accepting my letters. After a lot of self-evaluation, I understood what needs to change. For example, if you are a techie and you are a job seeker during COVID-19 and also otherwise, you need to stand out on your resume. Résumé trends change very fast, especially in tech. Young graduates are asked by recruiters and hiring managers about their GitHub. You must have a portfolio of your codes. GitHub Repos and open-source is an exclusive necessity for employment consideration. Quality GitHub projects, for applicants, are likely viewed as indication of coding ability and conversation pieces for interviews. Talk about your participation in various open-source projects. Add certificates, training courses on Coursera, etc. Include a reference to your technical blog. Let them know if you ever took part in programming competitions. Take advice from alums who are already employed, about the right way to build your resume and how to connect to potential recruiters. Some people are introvert. They might be good at programming, but they can’t sell themselves, they cannot market themselves but still, you need to try. You will eventually learn this after you attend 5–10 job interviews. At times you will be disappointed and compare your pay scale to your peers, but remember any day, low paying job is better than no paying jobs and internship is better than no job. A good resume shows that you are a thoughtful candidate in today’s world and just being a good engineer may not guarantee a good career, you will have to excel at the soft skills like communication & people skills as well.
Who do you think is worst affected by the pandemic?
Young workers or graduates who recently joined workforce have more trouble finding and maintaining employment in a crisis like this. Some of you may end up having the first year of your career in not such a great situation, some of you may not be able to find a very good job or may not even get a paid employment. After the 2008 financial crisis, hiring had been steady for the past decade, including for college graduates but the job search for 2020 graduates is going to be different. I come from a situation like this which was similar and difficult. I graduated from IIM Calcutta in 2008 and that point of time the world faced a global financial crisis. A lot of my batch mates were laid off three days into joining their jobs at global investment banks. They moved to a completely different country and were asked to leave by their companies soon enough with nothing really in hand. What is interesting is, a lot of them came back stronger. Therefore, there will be times when you will be tested because you are entering a difficult market. If you look at the historical analysis by economists, they will always say that the people who come out of recession, they do have a relatively weaker career but that is at an aggregate level. But if you look at the broader economy, it covers everyone in the service industry, manufacturing, automation etc. The best part and the backbone of DA-IICT students is they hold a specialised degree. Yes, there is a dark cloud, but there is also a silver lining. Additionally, I will say, having worked with a number of DA-IICT students over the years, one thing I have noticed is, they have outshone their peers wherever they are. The reason could be because of the refresher courses, or because of the open access to faculty and the kind of environment the college has been able to create over the years or just the nature of the multi-dimensional curriculum that the institute has.
What are your words of advice to aspiring entrepreneurs during the Covid scenario?
Always remember that world has previously come back from recession and Great Depression, and took us into the Information Age. The last 70 years have been probably the best time that humanity has ever seen in terms of peace and prosperity. There is always hope. We have to bet on humanity to fight together and to come out of this stronger and better. In such an uncertain environment it is unfair for me to ask all of you that whether you have a career plan or a path in mind. I don’t think anyone can say, that, I want to be finishing my PhD or be a senior engineer at a top 5 company or be running a ten-million-dollar business. It’s very hard to make those kinds of predictions sitting at home. But what is imperative for you as a student and the future generation is to identify a potential career path for yourself. If it is a tech career that you want to go after, you better be certain about it, and by certainty, I do not mean you have to be 100 per cent certain, but you should be able to have at least say 70 per cent certainty that this is the path, that you want to pursue. Knowing this will be very helpful. You cannot choose to be a null vector at this point in time.
How will you scale your idea?
We will be scaling our warehousing and freight operations, investing in building large multi-tenant fulfilment centres, integrated with our parcel and freight transportation networks. The investment will primarily be used for expansion into new areas. Delhivery plans to add 5,000 new pin codes to the current 15,000 by the first half of 2020. We will also enhance its end-to-end supply chain platform for small and medium enterprises.